OBJECTIVES

This course is to develop service mindset and instil strong service culture within the organization, expand your understanding of service quality and driving force in the service industry, to delight customers by connecting, anticipating and inspiring them through 4 service steps and sustain the business by delivering service beyond expectation to all type of customers. The purpose of any organisation is to “Add value to others” If your product or service is perceived to Add Value to others, then your organisation will win If your product or service is perceived to be failing to Add Value to others, then your organisation will NOT win.